FREQUENTLY ASKED QUESTIONS
1. DUST PROTECTION
Is the trailer dustproof?
As a general rule of thumb you will get more dust inside your vehicle than you will in your trailer. Customers generally tell us after a long trip they will get approximately a tablespoon of bull dust inside their trailer. In most cases nothing is 100% dustproof. All our trailers come with an automotive grade seal around the tailgates, toolboxes and camper base, this keeps dust problems to a minimum.
2. TENT FLOOR
What sort of floor does it have?
In all our tent floors we use a product called Tarpol TS which is a heavy duty PVC coated tear-stop fabric woven from high tensity polyester cloth. Our floors are fully sewn in one piece with all floor seams approximately 3" off the ground which will ensure a dry tent when bad weather occurs.
3. TONNEAU COVER
What is the Tonneau cover made from?
It is also made from the same product we use in our tent floors. Tarpol TS is also used for truck tarpaulins, container covers and railway tarpaulins so the product is very strong and comes in a large range of colours.
Our tonneaus are a full zipped bag-type cover which is fully removable for easy storage. All
Tonneaus come with Velcro and latch down points to help protect the tent from the dust and rain.
4. STORAGE
Can I store extra bedding on top of main bed?
Yes all our tonneau covers are made approximately 3" higher to make room for things like kids' beds, extra mattresses or tables etc. We can also customise them to suit extra heights if more storage space is required.
5. SET UP
How long to set up the trailer?
Our trailers are designed to be able to be set up by one person if necessary. It may just take a little more time. The main tent can be set up in just a few minutes and the awning takes between 10-20 minutes depending on what type of ground you are setting up on.
6. ACCESS TO INSIDE TRAILER
All our campers come with a tilt floor on gas struts which will give you access to inside the trailer when set up or packed away.
7. RIMS & TYRES
Can I match the tyres to my vehicle?
Yes you can. All our trailers come standard with 15" sunraysia rims and a good quality second hand tyre. For a minimal fee we can upgrade to 16" rims to suit your vehicle.
8. SUSPENSION TYPES
What type of suspension is on the trailer?
The on road trailer comes standard with 4 leaf shackle springs and our entire range of off road trailers come standard with the Alko Outback 7 leaf rebound springs. These are a combination of heavy duty u-bolts, fish plates, greasable pins and are steel bushed. They are rated to 1530kgs, which makes for a nice heavy duty set up.
9. CAMPER TRAILER WEIGHTS
How much do they weigh?
Based on standard configurations the weights are approximate and are depending on what options are added to the trailers:
On Road Tourer - 420kgs
4x4 Tourer - 520kgs
Deluxe Tourer - 560kgs
Safari - 750kgs
10. CAMPER OPTIONS
Am I able to customise the trailer?
We have a large range of options to suit your needs and budgets. Talk to our staff about ideas and designs. We are only too happy to assist in creating a perfect camper to suit your lifestyle.
11. CANVAS
What weight canvas do we use?
All our camper trailers come standard with the Dynaproof Outback Rugged canvas, which is a blended polyester cotton designed to breathe and minimise condensation and heat.
The walls are 12oz canvas and the roof is 15oz and comes in a variety of colours. This makes for a heavy duty tent.
12. FLOOR SIZES
What floor size do the campers come in?
All our campers come standard with a 9ft floor which is ideal for 2 adults and 2 children. For larger families we can increase floor sizes to suit your needs.
13. POWER SET UP
Do your campers come with any power set up?
Power setups are optional on all camper trailers. Ask our staff for further details.
14. BRAKES
Do I need brakes?
Our Safari comes standard with off road electric brakes. By law you need brakes on a trailer when your total capacity or ATM exceeds 750kgs. We highly recommend brakes on all our range.
15. TRAILER FINISH
All our painted trailers come standard with a dura gal chassis and a zinc anneal body kit and floor sheet. Before painting we Sikaflex seal every nook and cranny on the trailers to minimise rust problems. Between etch primers and paint they receive approximately 4 layers of paint.
For an extra cost we can hot dip galvanise your trailer which is more of an industrial finish for the ultimate in rust prevention.
16. FRIDGE
Is there room to store a fridge in my trailer?
Most manufacturers of fridges do not recommend storing fridges in camper trailers due to harsh outback conditions. The best place for the fridge is in your vehicle. However, having said that, it would be possible to store it in the trailer or a custom made a fridge storage box on the drawbar.
17. SPARE WHEEL
Where does my spare wheel go?
See trailer specification page. We can also put the spare wheel on the tail gate or up under the floor. In most cases we can offer you two spare tyres if required.
18. WARRANTY
What does the warranty cover?
The warranty covers everything except the zips, bearings, springs, rims and tyres, unless there is an obvious problem for a period of 2 years from date of purchase. If any unforeseen circumstances arise, you are covered Australia wide - anywhere, any place, any time. This will give you piece of mind when purchasing our product and contemplating the big trip of a lifetime.
This is not an in-house warranty, you are covered wherever you may be, we are just a phone call away.
19. COUPLINGS
What type of hitch do you use?
We use a 50mm tow ball hitch on our On Road and 4x4 Tourers. On the Deluxe, Safari and Overlander we use the AT35 All terrain coupling which is rated to 3.5 tonne and is fully ADR approved as it has two positive locking points.
20. BED
What size bed does it come with?
All our campers come standard with a quality high density 5" queen size mattress. We can also offer you a large range of convolute innerspring type mattresses. Ask our staff or if you have the old faithful mattress you don't want to part with we will give you a credit on our standard mattress.
21 . CANVAS OPTIONS
What can I have?
We have a huge range of canvas options to suit your needs and budgets. Anything from a side wall, alcove wall, fly mesh enclosure to full enclosures, extra awnings, wall vents, even shower rooms - you want it we do it!
As all our canvas works are in-house we can even make a cover to keep your puppy warm or to protect your outboard motor.
22. COMPATABILITY
Can you make a camper to suit my vehicle's towing requirements?
We can supply camper trailers to suit 99% of manufacturer's specifications. All you need to do is tell us what type of vehicle you own and leave the rest to us.
23. COMARABILITY
Why buy a Trackabout Camper?
We believe our product not only meets but exceeds the requirements of the consumer. All our camper trailers offer great value for money, with a high attention to detail and products used.
Our after sale service is as good as the service you received the day you purchased your trailer. Don't believe us - ask our customers. We have endless testimonials from satisfied customers. Just ask us for a reference and we will only be too happy to supply you with details. |
